Data Scientist Virtual Desktop

FREQUENTLY ASKED QUESTIONS

(Data Scientist Virtual Desktop)

Technical

• • • Sometime I keyboard typing not working, what should I do?

Please go to https://desktop.databunny.sg directly, it will work.

• • • Why on General Purpose Virtual Desktop I can hear remote sounds, on Machine Learning with GPU computer I cannot hear remote sounds? General Purpose Virtual Desktop uses RDP protocol which supports sounds. Machine Learning with GPU use VNC protocol which does not support remote sounds. However, for GPU powered virtual desktop, it is highly recommended using Parsec client connect to remote computer instead of Databunny virtual desktop which will give you 120fps high performance 3D gaming experience together with high quality real time sound streaming. Check Parsec section for details.

    • What is Parsec, how to use it?

Parsec is free to use remote computer streaming server/client application that supports low legacy high performance virtual desktop streaming. Parsec can stream 3D games over 100M internet with 5-9ms legacy on 120fps. You need to register an Parsec account here: https://ui.parsecgaming.com/signup and download Parsec client https://parsecgaming.com/downloads/ install on your local computer (windows or Mac). Login your Parsec account on Databunny GPU remote computer Parsec server application (through Databunny virtual desktop) and Parsec client application on your local computer. Click connect button on your Parsec client, now you connect to Databunny GPU remote computer. Enjoy high performance remote streaming!

• • • I've connected Databunny GPU computer with Parsec, but it is still limited to 60fps, how to get 120fps?

Default windows display adapter uses 60hz, you can go to windows desktop setting to change to 120hz or in game video setting change resolution to 1920x1080 120hz. Please note: that your client side monitor need to support > 60hz resolution which normally only gaming monitor has this feature. If your client side monitor only support 60hz, your gaming experience is capped at 60hz.

Account and Billing

• • • How does your Billing work?

Billing starts when you click "Start" button, billing stops when you click "End" button. Shutting down your computer from windows start menu will not stop billing. However it is good practice to always shut down your General Purpose computer before click "End" button.

• • • What does Databunny charge? Any hidden cost?

    • Databunny only charges for computer hours you power on your Databunny computer. There isn't any other hidden charges for data storage or network traffic.

    • What payment method available for me to top up?

We use PayPal as payment gateway, its safe and fast, your top-up amount will be credited directly to your account in real time.

• • • What would happen when my running remote computer estimate bill greater than my account balance? Will my remote computer automatically power off ?

Yes. You remote computer will be forced power off when your account are running out of account balance. After forced power off your account balance will become zero or negative, and you cannot power on any computer. Top up some credit and have a positive account balance will enable you power on your remote computer again. Or you can request emergency power on hours from promotion page that will allow you power on your computer for some time.